{"id":714,"date":"2026-05-17T15:29:24","date_gmt":"2026-05-17T13:29:24","guid":{"rendered":"https:\/\/obscureclothing.com\/?page_id=714"},"modified":"2026-05-17T16:00:59","modified_gmt":"2026-05-17T14:00:59","slug":"returns-and-refund-policy","status":"publish","type":"page","link":"https:\/\/obscureclothing.com\/sk\/returns-and-refund-policy\/","title":{"rendered":"Returns and Refund Policy"},"content":{"rendered":"
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Pravidl\u00e1 vr\u00e1tenia tovaru a refund\u00e1cie<\/b><\/h1>

1. V\u0161eobecn\u00e9 ustanovenia<\/b><\/h2>

Tento reklama\u010dn\u00fd poriadok upravuje sp\u00f4sob a podmienky reklam\u00e1cie tovaru zak\u00fapen\u00e9ho prostredn\u00edctvom internetov\u00e9ho obchodu obscureclothing.com prev\u00e1dzkovan\u00e9ho spolo\u010dnos\u0165ou:<\/span><\/p>

Obscure s. r. o.<\/b>
<\/b> Tajovsk\u00e9ho 2040\/2<\/span>
<\/span> 01001 \u017dilina<\/span>
<\/span> Slovakia<\/span><\/p>

I\u010cO: 57550549<\/span><\/p>

E-mail: support@obscureclothing.com<\/span><\/p>

Odoslan\u00edm objedn\u00e1vky z\u00e1kazn\u00edk potvrdzuje, \u017ee sa obozn\u00e1mil s t\u00fdmto reklama\u010dn\u00fdm poriadkom.<\/span><\/p>

2. Zodpovednos\u0165 za vady<\/b><\/h2>

Pred\u00e1vaj\u00faci zodpoved\u00e1 za vady, ktor\u00e9 m\u00e1 tovar pri prevzat\u00ed z\u00e1kazn\u00edkom alebo ktor\u00e9 sa vyskytn\u00fa po\u010das z\u00e1konnej z\u00e1ru\u010dnej doby.<\/span><\/p>

Z\u00e1kazn\u00edk je povinn\u00fd tovar po prevzat\u00ed skontrolova\u0165 a bez zbyto\u010dn\u00e9ho odkladu ozn\u00e1mi\u0165 pr\u00edpadn\u00e9 vady alebo po\u0161kodenia.<\/span><\/p>

3. Z\u00e1ru\u010dn\u00e1 doba<\/b><\/h2>

Na tovar sa vz\u0165ahuje z\u00e1konn\u00e1 z\u00e1ru\u010dn\u00e1 doba pod\u013ea platn\u00fdch pr\u00e1vnych predpisov Slovenskej republiky a Eur\u00f3pskej \u00fanie.<\/span><\/p>

Z\u00e1ru\u010dn\u00e1 doba za\u010d\u00edna plyn\u00fa\u0165 odo d\u0148a prevzatia tovaru z\u00e1kazn\u00edkom.<\/span><\/p>

4. Uplatnenie reklam\u00e1cie<\/b><\/h2>

Reklam\u00e1ciu je mo\u017en\u00e9 uplatni\u0165 e-mailom na:<\/span><\/p>

support@obscureclothing.com<\/span><\/p>

Z\u00e1kazn\u00edk je povinn\u00fd uvies\u0165:<\/span><\/p>

  • \u010d\u00edslo objedn\u00e1vky<\/span><\/li>
  • popis vady<\/span><\/li>
  • fotografie po\u0161kodenia alebo vady, ak je to mo\u017en\u00e9<\/span><\/li><\/ul>

    Pred\u00e1vaj\u00faci m\u00f4\u017ee po\u017eiada\u0165 z\u00e1kazn\u00edka o zaslanie reklamovan\u00e9ho tovaru na pos\u00fadenie.<\/span><\/p>

    5. Sp\u00f4sob vybavenia reklam\u00e1cie<\/b><\/h2>

    Po pos\u00faden\u00ed reklam\u00e1cie m\u00f4\u017ee by\u0165 reklam\u00e1cia vybaven\u00e1:<\/span><\/p>

    • opravou produktu<\/span><\/li>
    • v\u00fdmenou produktu<\/span><\/li>
    • primeranou z\u013eavou<\/span><\/li>
    • vr\u00e1ten\u00edm k\u00fapnej ceny<\/span><\/li><\/ul>

      Sp\u00f4sob vybavenia reklam\u00e1cie z\u00e1vis\u00ed od charakteru vady a platn\u00fdch pr\u00e1vnych predpisov.<\/span><\/p>

      6. Lehota na vybavenie reklam\u00e1cie<\/b><\/h2>

      Pred\u00e1vaj\u00faci vybav\u00ed reklam\u00e1ciu v z\u00e1konnej lehote pod\u013ea platn\u00fdch pr\u00e1vnych predpisov.<\/span><\/p>

      O v\u00fdsledku reklam\u00e1cie bude z\u00e1kazn\u00edk informovan\u00fd prostredn\u00edctvom e-mailu.<\/span><\/p>

      7. Reklam\u00e1ciu nie je mo\u017en\u00e9 uzna\u0165 v pr\u00edpade<\/b><\/h2>

      Reklam\u00e1cia nebude uznan\u00e1 najm\u00e4 v pr\u00edpadoch:<\/span><\/p>

      • be\u017en\u00e9ho opotrebenia produktu<\/span><\/li>
      • mechanick\u00e9ho po\u0161kodenia sp\u00f4soben\u00e9ho z\u00e1kazn\u00edkom<\/span><\/li>
      • nespr\u00e1vneho pou\u017e\u00edvania produktu<\/span><\/li>
      • nespr\u00e1vneho prania alebo \u00fadr\u017eby produktu<\/span><\/li>
      • po\u0161kodenia sp\u00f4soben\u00e9ho chemik\u00e1liami alebo nevhodn\u00fdm zaobch\u00e1dzan\u00edm<\/span><\/li>
      • po\u0161kodenia sp\u00f4soben\u00e9ho pou\u017e\u00edvan\u00edm v rozpore s odpor\u00fa\u010daniami v\u00fdrobcu<\/span><\/li><\/ul>

        8. Odpor\u00fa\u010dan\u00e1 starostlivos\u0165 o produkty<\/b><\/h2>

        Pre zachovanie kvality potla\u010de a materi\u00e1lu odpor\u00fa\u010dame:<\/span><\/p>

        • pra\u0165 produkty naruby<\/span><\/li>
        • pou\u017e\u00edva\u0165 ni\u017e\u0161ie teploty prania<\/span><\/li>
        • nepou\u017e\u00edva\u0165 agres\u00edvne chemik\u00e1lie alebo bielidl\u00e1<\/span><\/li>
        • nesu\u0161i\u0165 produkty pri vysok\u00fdch teplot\u00e1ch<\/span><\/li>
        • \u017eehli\u0165 mimo potla\u010de<\/span><\/li><\/ul>

          Nedodr\u017eanie odpor\u00fa\u010danej starostlivosti m\u00f4\u017ee vies\u0165 k zn\u00ed\u017eeniu \u017eivotnosti produktu.<\/span><\/p>

          9. Z\u00e1vere\u010dn\u00e9 ustanovenia<\/b><\/h2>

          Pred\u00e1vaj\u00faci si vyhradzuje pr\u00e1vo tento reklama\u010dn\u00fd poriadok kedyko\u013evek upravi\u0165.<\/span><\/p>

          Tento reklama\u010dn\u00fd poriadok nadob\u00fada \u00fa\u010dinnos\u0165 jeho zverejnen\u00edm na webovej str\u00e1nke.<\/span><\/p>

          10. Kontakt<\/b><\/h2>

          V pr\u00edpade ot\u00e1zok t\u00fdkaj\u00facich sa reklam\u00e1ci\u00ed n\u00e1s kontaktujte:<\/span><\/p>

          support@obscureclothing.com<\/span><\/p>

          \u00a0<\/p>

          \u00a0<\/p>

          ODST\u00daPENIE OD ZMLUVY<\/b><\/h2>

          Pou\u010denie o uplatnen\u00ed pr\u00e1va spotrebite\u013ea na odst\u00fapenie od zmluvy<\/b><\/h2>

          Z\u00e1kazn\u00edk, ktor\u00fd je spotrebite\u013eom pod\u013ea pr\u00edslu\u0161n\u00fdch pr\u00e1vnych predpisov, m\u00e1 pr\u00e1vo odst\u00fapi\u0165 od zmluvy uzatvorenej na dia\u013eku bez uvedenia d\u00f4vodu do 14 dn\u00ed odo d\u0148a prevzatia tovaru.<\/span><\/p>

          Pr\u00e1vo na odst\u00fapenie od zmluvy je mo\u017en\u00e9 uplatni\u0165 e-mailom na:<\/span><\/p>

          support@obscureclothing.com<\/span><\/p>

          Lehota na odst\u00fapenie od zmluvy<\/b><\/h2>

          Lehota na odst\u00fapenie od zmluvy uplynie po 14 d\u0148och odo d\u0148a, ke\u010f z\u00e1kazn\u00edk alebo n\u00edm ur\u010den\u00e1 tretia osoba, okrem dopravcu, prevezme tovar.<\/span><\/p>

          Pre dodr\u017eanie lehoty posta\u010duje odosla\u0165 ozn\u00e1menie o odst\u00fapen\u00ed od zmluvy pred uplynut\u00edm lehoty.<\/span><\/p>

          D\u00f4sledky odst\u00fapenia od zmluvy<\/b><\/h2>

          Po odst\u00fapen\u00ed od zmluvy bud\u00fa z\u00e1kazn\u00edkovi vr\u00e1ten\u00e9 v\u0161etky prijat\u00e9 platby vr\u00e1tane n\u00e1kladov na doru\u010denie, s v\u00fdnimkou dodato\u010dn\u00fdch n\u00e1kladov vzniknut\u00fdch v d\u00f4sledku zvolenia in\u00e9ho sp\u00f4sobu doru\u010denia ako najlacnej\u0161ieho be\u017en\u00e9ho sp\u00f4sobu doru\u010denia pon\u00fakan\u00e9ho pred\u00e1vaj\u00facim.<\/span><\/p>

          Vr\u00e1tenie platby bude uskuto\u010dnen\u00e9 rovnak\u00fdm sp\u00f4sobom platby, ak\u00fd bol pou\u017eit\u00fd pri p\u00f4vodnej transakcii, pokia\u013e nebude dohodnut\u00e9 inak.<\/span><\/p>

          Pred\u00e1vaj\u00faci m\u00f4\u017ee zadr\u017ea\u0165 vr\u00e1tenie platby do momentu doru\u010denia vr\u00e1ten\u00e9ho tovaru alebo preuk\u00e1zania odoslania tovaru sp\u00e4\u0165.<\/span><\/p>

          Vr\u00e1tenie tovaru<\/b><\/h2>

          Z\u00e1kazn\u00edk je povinn\u00fd zasla\u0165 alebo odovzda\u0165 tovar sp\u00e4\u0165 bez zbyto\u010dn\u00e9ho odkladu, najnesk\u00f4r do 14 dn\u00ed odo d\u0148a ozn\u00e1menia o odst\u00fapen\u00ed od zmluvy.<\/span><\/p>

          Lehota je zachovan\u00e1, ak je tovar odoslan\u00fd pred uplynut\u00edm 14 dn\u00ed.<\/span><\/p>

          Z\u00e1kazn\u00edk zn\u00e1\u0161a priame n\u00e1klady na vr\u00e1tenie tovaru, pokia\u013e nie je uveden\u00e9 inak.<\/span><\/p>

          Stav vr\u00e1ten\u00e9ho tovaru<\/b><\/h2>

          Tovar by mal by\u0165 vr\u00e1ten\u00fd:<\/span><\/p>

          • nepou\u017eit\u00fd<\/span><\/li>
          • nepo\u0161koden\u00fd<\/span><\/li>
          • \u010dist\u00fd<\/span><\/li>
          • pod\u013ea mo\u017enost\u00ed v p\u00f4vodnom obale<\/span><\/li><\/ul>

            Z\u00e1kazn\u00edk zodpoved\u00e1 za zn\u00ed\u017eenie hodnoty tovaru vzniknut\u00e9 v d\u00f4sledku zaobch\u00e1dzania nad r\u00e1mec potrebn\u00fd na zistenie vlastnost\u00ed a funk\u010dnosti produktu.<\/span><\/p>

            V\u00fdnimky z pr\u00e1va na odst\u00fapenie od zmluvy<\/b><\/h2>

            Pr\u00e1vo na odst\u00fapenie od zmluvy sa nemus\u00ed vz\u0165ahova\u0165 na produkty:<\/span><\/p>

            • vyroben\u00e9 pod\u013ea individu\u00e1lnych po\u017eiadaviek z\u00e1kazn\u00edka<\/span><\/li>
            • upraven\u00e9 na mieru<\/span><\/li>
            • hygienicky nevhodn\u00e9 na vr\u00e1tenie po rozbalen\u00ed, ak to povaha produktu umo\u017e\u0148uje<\/span><\/li><\/ul>

              Kontakt<\/b><\/h2>

              V pr\u00edpade ot\u00e1zok n\u00e1s kontaktujte:<\/span><\/p>

              support@obscureclothing.com<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              Returns and Refund policy 1. General Provisions This Complaints Policy governs the procedure and conditions for complaints regarding products purchased […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-714","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/obscureclothing.com\/sk\/wp-json\/wp\/v2\/pages\/714","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/obscureclothing.com\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/obscureclothing.com\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/obscureclothing.com\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/obscureclothing.com\/sk\/wp-json\/wp\/v2\/comments?post=714"}],"version-history":[{"count":7,"href":"https:\/\/obscureclothing.com\/sk\/wp-json\/wp\/v2\/pages\/714\/revisions"}],"predecessor-version":[{"id":730,"href":"https:\/\/obscureclothing.com\/sk\/wp-json\/wp\/v2\/pages\/714\/revisions\/730"}],"wp:attachment":[{"href":"https:\/\/obscureclothing.com\/sk\/wp-json\/wp\/v2\/media?parent=714"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}