TERMS OF SERVICE
1. General Information
These Terms and Conditions govern the legal relationship between the seller and customers purchasing products through the online store obscureclothing.com.
Seller:
Obscure s. r. o.
Tajovského 2040/2
01001 Žilina
Slovakia
Company ID: 57550549
E-mail: support@obscureclothing.com
Website: obscureclothing.com
By placing an order, the customer confirms that they have read and agreed to these Terms and Conditions.
2. Products and Availability
The seller offers clothing and related fashion products through the online store.
All product information, descriptions, images, and pricing are presented as accurately as possible. Minor differences in color appearance may occur depending on the customer’s display settings.
Product availability may change without prior notice.
3. Ordering Process
The customer places an order through the online store.
Before submitting the order, the customer has the opportunity to review and modify all entered information.
The order is considered submitted after successful completion of the checkout process.
The seller reserves the right to refuse or cancel an order in justified cases, including suspected fraudulent activity or incorrect pricing.
4. Prices
All prices displayed on the website are listed in EUR.
The seller reserves the right to change prices at any time. Price changes do not affect already confirmed orders.
Shipping costs are displayed during checkout before the order is completed.
5. Payment Methods
The online store supports the following payment methods:
- card payment
- Apple Pay
- Google Pay
- bank transfer
Payments are securely processed through Stripe.
6. Shipping and Delivery
Orders are delivered through selected shipping providers, including:
- Packeta
- DPD
- Slovenská pošta
Estimated delivery times may vary depending on destination country and shipping provider.
The seller is not responsible for delays caused by shipping carriers or circumstances beyond reasonable control.
7. Customer Accounts
Customers may create a user account to simplify future purchases and manage orders.
Customers are responsible for maintaining the confidentiality of their login credentials.
The seller reserves the right to suspend or remove accounts that violate these Terms and Conditions.
8. Right of Withdrawal
Customers who qualify as consumers under applicable law have the right to withdraw from the purchase contract within 14 days of receiving the goods without providing a reason.
To exercise this right, the customer must contact the seller via:
support@obscureclothing.com
The customer is responsible for returning the goods unless otherwise required by law.
Returned products must be unused, undamaged, and returned in original packaging where reasonably possible.
The seller reserves the right to refuse refunds for products showing signs of use beyond necessary inspection.
9. Refunds
Refunds will be processed using the original payment method unless agreed otherwise.
The seller will process eligible refunds within the legally required timeframe after receiving the returned goods or proof of return shipment.
10. Complaints and Defective Products
Customers have the right to submit complaints regarding defective or damaged products.
Complaints must be submitted without undue delay via:
support@obscureclothing.com
The seller will handle complaints in accordance with applicable consumer protection laws.
11. Limitation of Liability
The seller is not liable for:
- indirect or consequential damages
- website interruptions
- technical errors beyond reasonable control
- misuse of products
Nothing in these Terms limits consumer rights under applicable law.
12. Intellectual Property
All website content, including logos, graphics, product images, text, and branding, is the intellectual property of the seller unless stated otherwise.
Unauthorized copying or use is prohibited.
13. Privacy and Personal Data
Personal data is processed in accordance with the Privacy Policy available on the website.
14. Governing Law
These Terms and Conditions are governed by the laws of the Slovak Republic and applicable European Union legislation.
Any disputes shall be resolved by the competent courts of the Slovak Republic unless otherwise required by consumer protection laws.
15. Changes to the Terms and Conditions
The seller reserves the right to modify these Terms and Conditions at any time.
Changes become effective upon publication on the website.
16. Contact Information
For any questions regarding these Terms and Conditions, contact:
support@obscureclothing.com